2010 client survey results - 97.81% of client's who responded say they would recommend us to a friend, or would use us again. <<click to view results>>

2011 client survey results - 97.66% of client's who responded say they would recommend us to a friend, or would use us again. <<click to view results>>

Below are just some comments made by our clients in response to our ongoing client satisfaction survey:

"Alison and Claire are excellent ambassadors for HSW LLP. Both are friendly, very efficient and explained to me all that I needed to know. I have used HSW LLP for over 10 years in a variety of matters and will never have any hesitation in highly recommending your services. Thank you, in particular to Alison and Claire"

Mrs Falconer (Alison Greatbanks)
02/02/2012

"We thought Emma Appleyard was very good throughout this case. Hall Smith Whittingham have always been our family solicitors, we have never had a problem"

Mr Huddleston
10/01/2012

"Total satisfaction. All that one could expect from an experienced professional practice - plus: 1. Greatly reassured when you did not tolerate any "nonsense"; it reinforced my confidence. 2. Your approach and advice demonstrated your superiority in comparison with the other practice. 3. Your diligence and support helped during a stressful time. I really had the "A" Team. Many, many thanks"

Miss John (Claire Hilton)
10/01/2012

"The service I received at HSW was of the highest professional yet friendly standard. I was fully informed of my events at every stage of [my case] which was re-assuring and the process was made as simple and easy as can be. All in all, the whole experience of HSW and the customer relations could not be faulted.Thank you."

Mr Rogers (Kay Masters)
10/1/2012

"Everything was done promptly and efficiently, just as I expected. This is the second time Steven Coles has acted for me and on both occasions everything went smoothly. I have no complaints at all. Thank you."

Mr Parton, Crewe (Steven Coles)
14/02/2012

"I did recommend a friend and he used your services and got good results also. It's nice to know in times of stress that someone is there to help and fight your corner. Very professional. Thank you very much for helping me at a difficult time."

Mrs Farmer (Chris Dodd)
23/01/2012

"The service was professional and friendly. I had complete confidence in dealing with all of the staff but special thanks must go to Steven Coles who was brilliant in the way he dealt with me and my worries."

Mr and Mrs Lewis (Steven Coles)
24/01/2012

"Fantastic service. Sheila Mills went the extra mile, cannot speak highly enough. Thank you very much."

Mr and Mrs Consterdine
30/11/2011

"Everything went ok, no complaints and totally satisfied with the service. Gaynor Butler made me feel at ease and explained everything clearly. I wasn't judged on my past and felt she genuinely cared for the case she dealt with. I haven't had the chance to thank her so please pass on the gratitude. Thanks to you all during the whole process and I'll come to your firm again if ever needed."

Mr Kent
30/11/2011

"I have used HSW in 3 separate legal capacities during 2011 and have received an excellent service on all counts. Any queries on progress or procedure were dealt with swiftly and professionally. I will recommend you to others should it be required"

Mr Nivison
30/11/2011

"Very friendly advice and the options open to us were explained in terms we could understand. "

Mr and Mrs Woolrich (Angela Lewis)
30/11/2011

"Emma [Appleyard] was understanding and extremely helpful when dealing with me. I really appreciate the help I received."

Mr Bispham
30/11/2011

"I enjoyed the fact of no nonsense type communication "no jargon" and direct, also a bonus to communicate via email - much appreciated. I felt HSW were very professional in respect of being in the middle of a marital break up and actually very supportive, understanding and sympathetic. Really lovely - thank you"

Ms Lindop
30/12/2011

"The reason for my use of HSW was to deal with my divorce. My dealings were with Mrs G Butler I would like to say how efficient and friendly she is, she put me at ease straight away and kept me well informed which made the whole process a lot more bearable. I wouldn't hesitate in recommending Mrs Butler in the future"

Mrs Buckley
Aug 2011

"Myself and my wife are completely satisfied with the service we have received from your firm. We wouldn't hesitate to use your services again. Ms Hilton was superb. She kept us fully informed at all times and returned our calls promptly and efficiently. We couldn't have asked for a better service from her and the firm. Thankyou"

Mr Duckett
Aug 2011

"Hard to think how you could improve!"

Anon
Aug 2011

"We have had dealings with Hall Smith Whittingham, our only Solicitor, and see no need to change. Thanking you"

Mr & Mrs Oultram - John Percival
Aug 2011

"Having used your services for a number of years, I would like to thank you for the thoughtful and efficient way you have conducted everything. I would not hesitate to recommend Hall Smith Whittingham for all matters legal"

Mrs Warrender - Alison Greatbanks
Aug 2011

"I would just like to say thank you for helping me with my troubles and making me my new will. I think Angela and all staff have been very kind to me. Take care"

Mrs E A Simpson (Angela Lewis)
Sept 2011

"I found Steven Coles very friendly to deal with and very helpful"

No name given
Sept 2011

"Second to none. We did well to come to HSW and this transaction was carried out to our entire satisfaction. We had complete confidence in Sheila Mills' handling of the whole of the business"

Mr Whittaker (Sheila Mills)
Sept 2011

"Dysart buildings gives a fantastic first impression. Professional staff and very good, quick service"

Mr Mason (John Percival)
Sept 2011

"Great, pity estate agent did not operate to the same high standards as HSW. Thank you for a prompt and efficient service"

Mr Bartley
Sept 2011

"Having used your services many years ago, I was pleasantly surprised to find that your staff were as good, but your receptionist area and receptionist were much improved. In fact it was unlike any legal office I had ever been in before and much less intimidating. A coffee/tea machine would make it even more friendly!"

Mr O'Neill (Angela Lewis)
Sept 2011

"No Problems. Procedures fully explained both verbally and in correspondence. Many thanks to all involved"

Mr Dunn (Alison Greatbanks)
Sept 2011

"I found HSW very efficient and professional. I have been a client for many years and would have no hesitation recommending them to a friend"

Anon
Sept 2011